“One of the exciting, but sometimes frustrating aspects of prehospital care is that we cannot choose our "clientele." We have a responsibility to treat all callers with our best efforts, regardless of race, ethnic origin, nationality and religion. But healthcare workers have one additional parameter which can elicit prejudice and the temptation to treat a patient differently: size.”

“There's a notion that needs dispelling, because it's disabling for some people, and primarily untrue. That is the idea that "we save lives." Its a seductive, thrilling concept, guaranteed to help raise our collective self-esteem (if only superficially)… It's time to deflate the myth. We have focused for too long on the idea that we save lives and have therefore developed inaccurate perceptions of EMS. It is time to recognize that what we actually do…”