“Have you ever asked a question and then received an answer that made you wonder what the other person heard? The response seemed to have little or nothing to do with the information you were seeking. What in the world was the other person thinking, to give a response so unrelated to what you asked?”

“OLD. An unpopular concept. OLD. A frightening word. OLD. A negative stereotype. OLD . It will never happen to you? If it does not, then you will have met the even worse alternative.”